Happy Accidents: Deliberation and Online Exposure to Opposing Views

In this chapter, we consider the deliberative potential of Internet communication. We first draw a distinction between diverse and opposing views, arguing that the deliberative potential of Internet communication turns on exposing users to opposing, not just diverse views. We then ask if online experiences facilitate exposure to opposing views. Using recent empirical findings, we argue that Internet communication is a ‘mixed blessing’ for deliberation, as it generates both unintentional exposure to opposing views, as well as ‘drivers’ that channel users away from opposing views.